Shefali - Shyam's second ex-girlfriend.He took credit for a website manual which was made by Shyam and Vroom. An idiot who is going to be transferred to Boston thus saving him from getting fired. Subhash Bakshi - Shyam's, Priyanka's, Esha's, Vroom's and Radhika's boss.Military Uncle works at the call centre to earn a little money aside from the pension that he gets. Military Uncle - Military Uncle lives alone and is having some problems with his son and grandson, but at the end he realizes his mistake and decide to apologize.It is later revealed that Anuj is having an extra-marital affair and so Radhika divorces him and moves in with Esha. Her mother-in-law hates her and always complains about her to Anuj which makes Anuj berate at her, as he only trusts his mother. She married her college boyfriend Anuj for love, living with his traditional family. Radikha Jha (Regina Jones) - The only married member of the group.By the end of the book, she becomes a member of NGO and accepts a date with Vroom. She came to Chandigarh against her parents will. She always wears modern dresses and was voted THE HOTTEST CHICK by her office colleagues. Esha Singh (Eliza Singer) - An aspiring model.He hates Bakshi and never volunteers to help Bakshi, unlike Shyam. At the end of the book, Esha accepts a date with Vroom. His parents' divorce made him depressed, though he doesn't show his sadness as he hates sympathy. He tries proposing to Esha but she rejects it because of his obsession with girls, pizza, and vehicles. He has a crush on Esha though he never admits it straight. Varun Malhotra (Victor Meller), aka Vroom - He is nicknamed Vroom because of his love for vehicles.She was going to get married abroad to Ganesh, which made Shyam find it difficult to look her in the eyes. Priyanka Sinha - Shyam's ex-girlfriend who he later reunites with.Due to Priyanka's mother distrusting him, Priyanka and Shyam breakup. He is 26 years old and is perpetually afraid to propose to Priyanka for marriage. Shyam Mehra (Sam Marcy) - The main protagonist, Priyanka's ex-boyfriend, and Vroom's best friend.At the end, each character has fixed a part of their life, and the author invites readers to identify aspects of themselves and their lives that they would like to change. When they return to the call center, they carry out their plan successfully. Meanwhile, Vroom and Shyam hatch a plan to throw Bakshi out of the call center and prevent the closing of the call center, whose employees are to be downsized radically. The conversation with God motivates the group to such an extent that they get ready to face their problems with determination and motivation. He speaks to all of them and gives them suggestions to improve their life, and advises them on how to get their vehicle out of the construction site. The phone call is from God, who speaks modern English. They are unable to call for help as there is no mobile phone network at that place, but Shyam's mobile phone starts ringing. As the rods began to yield slowly, they start to panic. While returning, they face a life-threatening situation when their vehicle crashes into a construction site hanging over a mesh of iron construction rods. After enjoying for a while, they leave back for the office. To cheer themselves up, all the lead characters of the novel decide to go to a night club. They all hate Bakshi, their cruel and somewhat sadistic boss. Shyam loves but has lost Priyanka, who is now planning an arranged marriage with someone else, Vroom loves Esha, Esha wants to be a model, Radhika is in an unhappy marriage with a demanding mother-in-law, and Military Uncle wants to communicate with his grandson. Claimed to be based on a true story, the author uses Shyam Mehra ( alias Sam Marcy) as the narrator and protagonist, who is one among the six call center employees. The story is about six people working in a call center and relates the events that happen one night when get a phone-call from 'God'. After a lot of hesitation, the author agrees. During the journey, the author meets a beautiful girl who offers to tell him a story on the condition that he has to make it his second book. The book begins with a frame story recounting a train journey from Kanpur to Delhi. The book was the second best-selling novel from the author after Five Point Someone. The themes involve the anxieties and insecurities of the young Indian middle class, such as career, inadequacy, marriage, and family conflicts. The novel revolves around a group of six call center employees working at a call center in Gurgaon, Haryana, India. One Night the Call Center is a novel written by Chetan Bhagat, first published in 2005.
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